Refund policy

If you cancel before we have bought your item, everything you have paid is refunded in full, using the same channel you paid with, usually within three working days.

Once we have bought the item on your behalf, it belongs to you and a refund is no longer automatic. If it has a genuine fault, is not what was listed, or the seller cannot fulfil it, we refund the item cost in full; the service fee is refunded case by case depending on the work already done.

If your parcel is lost or damaged while in our care — from receipt at our warehouse to handover to the final courier — we refund the declared value of the affected items, or replace them if the same item is still available.

If an item turns out to be one we cannot legally ship, we refund what you paid for it in full, even if we had already purchased it.

Refunds go back through the same channel you paid with — QRIS or bank transfer to an Indonesian account, Alipay or WeChat Pay to a Chinese account. We do not refund to a different account or a different payment method than the one used to pay.

Message us on WhatsApp with your order reference and what happened. Most refund decisions are made within two working days; the payment itself typically lands within another three to five.