Questions people actually ask

Ready stock is what we already have on hand, when the catalogue is open — checkout directly, no quote to wait for. A custom order is everything else: paste a product link, or just name something we do not stock, and we reply with a price before anything is bought.

Freight cannot be quoted honestly before your item is weighed. We charge the item cost and service fee up front, then invoice shipping separately once the real parcel is on the scale — you pay the actual freight cost, not a padded guess.

We publish the market rate plus our margin, refreshed every morning. The rate is locked onto your order the moment you check out and is never recalculated afterward, so your total cannot drift while your parcel is in transit.

Yes. Chinese customers order Indonesian goods through us just as often — supermarket items like sauces, herbal remedies, or snacks, or anything on Tokopedia and Shopee. Pick the direction on the request form.

Power banks and anything with a built-in lithium battery can only travel by sea. We do not carry counterfeit or replica branded goods, weapons, or anything illegal to import at the destination, in either direction. If you are not sure about an item, ask us before ordering.

When a member of our team carries the goods, the dates are the ones on the departure schedule on the home page: order by the cut-off, and it travels on that trip. By cargo, sea freight takes 9–16 days depending on direction and air freight 3–6 — that is travel time after the parcel is on the ship or plane; buying and consolidation happen before it, and we give an estimate with your quote.

QRIS or bank transfer if you pay in rupiah; Alipay or WeChat Pay if you pay in yuan. Which options appear depends on the direction of your order — we set them out with your quote.

Every order gets a reference code. Use it on the track order page, or message us on WhatsApp with it — we can pull up your order immediately.

We are responsible for anything that happens while your goods are in our custody, from warehouse receipt to the final courier handover. Message us with your order reference and photos, and we refund or replace the affected item.